DigiNovo

DigiNovo is a real-time video platform that enables remote communication between businesses and their clients. DigiNovo’s remote customer experience solution boosts conversion rates by humanizing the online shopping experience. By employing real-time video, you create next level brand experiences that drive engagement and loyalty. DigiNovo enables you to create a seamless omnichannel experience for your clients, bridging the gap between the physical and digital store. By incorporating real-time video into the online shopping experience, you can offer consumers the benefits of both worlds and create a phygital store that is more engaging and personalized. Build a phygital store DigiNovo enables you to create a seamless omnichannel experience for your clients, bridging the gap between the physical and digital store. By incorporating real-time video into the online shopping experience, you can offer consumers the benefits of both worlds and create a phygital store that is more engaging and personalized. Store consultant 2.0 With DigiNovo, your in-store consultants can become multichannel consultants, providing personalized service to clients across multiple channels, including online chat and video. This transformation will improve their utilization and maximize your investment in physical stores and staff. Curate immersive product presentations DigiNovo allows you to create immersive product presentations that involve multiple branded assets like static images, marketing video, and real-time demo. By curating these engaging product experiences, you can better turn prospects into conversions, improving engagement and loyalty. Control the quality of client interactions Unlike in-person consultations, video calls through DigiNovo are recorded and can be accessed for quality control at all times. Clients receive a satisfaction survey immediately after the session, resulting in higher response rates. Data security you can rely on With DigiNovo's end-to-end encryption, all sessions between your employees and clients are fully protected, ensuring that no third party can intercept them. In addition, all call recordings and artifacts, including exchanged documents, are stored only on the bank's secure servers, guaranteeing compliance with data regulations.